Booking Terms & Conditions

1. The Melfort Club Limited (TMCL) acts entirely as a Booking Agent of holiday accommodation on behalf of the Melfort Club or its individual members.

2. When you book a property with TMCL, acting as Agent for the member concerned, you enter directly into a contract with the member. The person named on the Booking Form (the party leader) agrees to take full responsibility for ensuring that the following Conditions of Let are adhered to by all members of the party. The party leader agrees to limit the number of people occupying the property to that stated in the brochure/website, unless by prior consent from TMCL.

3. Reservations: A reservation is made on receipt of a £100 deposit per week of accommodation or full payment if the booking is within the specified number weeks of the check in date (see points 6 & 6.1).

4. Confirmed booking: Your booking is confirmed, and a contract entered into when you receive a Booking Confirmation email or Letter. If the details on the Booking Confirmation are not correct, you should contact TMCL immediately.  Any subsequent amendments made by either party must be confirmed in writing.

5. Payment of Balance: The balance is payable six weeks before the start date of your holiday – failure to pay the balance of rental charges by the due date will result in cancellation of the booking without refunding your deposit. 

6. Bookings with arrival date  within six weeks of your holiday: For bookings within six weeks of the start date, the whole cost of the holiday accommodation, together with a signed & completed acceptance slip from the Booking Confirmation Letter, must be received within five days of the date on the Booking Confirmation Letter. 

7. Online Bookings:  When you submit a booking request via our online reservation system you will receive an automatically generated booking request summary by email to the email address you provide in the booking form. This does not form a contract between us. A contract is entered into when your booking request is subsequently confirmed in writing via a Booking Confirmation Letter sent to you by post or email.

8. Cancellations: All cancellations must be confirmed in writing.
   Off-season Cancellations (November to March, excluding Christmas, New Year,  Half Term & Easter Holidays )
   A minimum of 7 days notice must be provided.  Cancellations received more than 7 days before the arrival date will be refunded in full, less an administration fee of £25 per booking.  Cancellations with less than 7 days notice prior to the arrival date will be charged in full.
   Main Season Cancellations (April to October, Christmas, New Year, Half Term Holidays & Easter Holidays)
   Bookings cancelled more than four weeks before the start date, result in a full loss of deposit. Cancellations made within four weeks of the start date will result in the loss of all monies paid. If the accommodation is re-let at the full rate, a full refund, less an administration fee of £25 per week, will be made.
   We strongly recommend that you arrange suitable holiday cancellation insurance.

   8.1 Part Cancellations. If any person(s) in your party needs to cancel, this will not affect the total cost of your booking. No refunds are payable in the event that you cut short your stay.

9. Arrival and Departure: Entry to your accommodation is from 5.00 pm on the date of arrival. On the day of departure, you are required to vacate your cottage by 10.00 am at the latest.

10. Pets and Animals: Dogs, cats and other pets are permitted (maximum two) but must be kept under strict control at all times.  The party leader accepts responsibility for their behaviour and liability for any damage caused. There is an additional charge per pet, per week. (Please see our Pet Policy)

11. House Parties are not permitted unless with the express written permission of the Melfort Club Management team.  We reserve the right to refuse bookings that we believe to be for this purpose.  Should a house party take place without our permission, guests will be asked to leave and you will be charged in full for the stay and any damage, breakages or loss experienced resulting from the party.

1. Breakages, Loss or Damage: Guests undertake to respect and look after the property and to leave it in a clean and tidy condition at the end of their stay.  Guests undertake to minimise the fire risk and to keep the property secure when absent or sleeping. All breakages must be reported and will be invoiced at the end of the period of let. 

2. Facilities: Temporary use of the TMCL facilities is included for the contracted holiday period only.  Charges are made for certain facilities.  Participation in all recreational activities is the responsibility of the participant. TMCL or the member cannot accept any liability with regard to injury, permanent or otherwise of the participants during any activities on the Club grounds.

3. Accuracy of Detail: Information given in our brochures and website is accurate at the time of publication although from time to time, changes may be made to the accommodation or facilities described.  If any significant or long term changes are made, we will endeavour to inform you at the time of booking.

4. Unavailability of Accommodation: Should the accommodation, subsequent to booking, become unavailable through any cause, the liability of both TMCL and the member is limited to the repayment of any rent already paid. TMCL reserves the right to provide alternative, but equivalent accommodation as booked, if necessary.

5. Access to Property: TMCL will be allowed access to the property and its environs at all reasonable times, for purposes of maintenance/cleaning.

6. Complaints: TMCL aims to provide you with an enjoyable holiday, but in the event of any complaint, we ask that you bring it to the attention of TMCL as soon as possible.

7. No Smoking Policy: Smoking is strictly prohibited within all our properties and public communal areas.

PET POLICY

We welcome pets and their owners at Melfort, but in order that we may keep our cottage in sparkling order and can continue to welcome our furry friends, we would ask that you respect and follow our Pet Policy.

1. Up to two dogs, cat and other pets are permitted (maximum two) but must be kept under strict control at all times.  There is an additional charge of £5 per pet, per night. 
2. Dogs should be kept on a leash and always be under strict control, with the exception of the paddock area, where they may be allowed to run freely under supervision.
3. The party leader accepts responsibility for pets’ behaviour and accepts liability for any damage caused.  Any damage should be reported to Reception as soon as it is noticed.
4. Please pick up after your pet.  Bins are located around the Village for this purpose.
5. Please be respectful of our cottages, and do not allow your pet(s) in the cottage bedrooms or on the furniture.  If this proves difficult, then throws can be borrowed to keep upholstery “hair free”.
6. If pets are left unsupervised in the cottages, please ensure that:-
   • They are left in a quiet, cool area of the house, with plenty to drink
   • They do not disturb neighbours
   • Where possible, access should be restricted to one room or hallway.
7. All carpets and upholstery must be vacuumed before departure to ensure that the cleaners can prepare the property for the next guest in reasonable times, and to ensure no hair can be found in the property for guests with pet hair allergies. Where excessive cleaning is required, a charge will be due.

Thank you for your co-operation.